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FAQ

ORDERING. You may order directly from our website. All orders are processed and shipped from our studio within 1-3 business days. For BULK/RUSH ORDERS, please email us at ysabelhome@gmail.com.

PAYMENT. We accept payments via PayPal. For processing of payment BANK DEPOSIT (BPI/SECURITY BANK), please email us at ysabelhome@gmail.com

SHIPPING. You will receive an email notification with tracking information once your order has shipped. You may expect delivery of your orders 5-7 business days after shipping. For INTERNATIONAL SHIPPING, please email us at ysabelhome@gmail.com. Please be aware that Ysabel Home will not be liable for delayed transit times or items lost once packages are transferred to the courier.

SOY CANDLES. Our candles are hand poured in small batches using natural soy wax. Soy wax is non-toxic, eco-friendly and completely renewable and burns cleaner and longer. 

Trim wick to 1/4 inch before each use. For best results, allow melt pool to reach the edges of the container before extinguishing. Burn candle on a level surface and within sight. Recommended burn time is 3-4 hours. Keep out of reach of children and pets.

ROOM SPRAYS, BODY SPRAYS, AND REED DIFFUSERS. All our scents are handmade and poured in small batches and variations are to be expected. They do not affect the quality of the product.